Rental terms and conditions

Version 1.1 — in force from 14 September 2026

This is a courtesy translation. In case of any discrepancy, the Italian version prevails

These terms describe how the rental works and apply to every booking. The amounts that change from one rental to another — price, included mileage, delivery cost, security deposit, insurance excess — are set out in the quote and in the rental agreement you sign when the car is handed over. In case of any difference, the signed rental agreement prevails

1. Who we are

VentiRent S.r.l.
Viale Duca Alessandro 34, Parma (PR), Italy
VAT 03138560341
Email: info@ventirent.com · WhatsApp and phone: +39 353 419 1928

Referred to below as «we» or «VentiRent». «You» are the person who books and drives the car. If these are two different people, both are jointly and severally liable for the obligations set out in these terms

2. The service

We rent cars on a self-drive basis. You are at the wheel, or a person we name together in the rental agreement

We do not offer a chauffeur service, nor passenger transport in any form. The rented car may not be used to carry passengers or goods for payment

3. Who can drive

At least 25 years of age
A driving licence held for at least 5 years and valid for driving in Italy
A credit card in the driver's name, or a bank transfer made by the driver
A valid identity document

Only the people named in the rental agreement and accepted by us may drive the car. Any additional driver must be notified before delivery, must meet the same requirements and is subject to the supplement shown in the quote

If you hold a driving licence issued outside the European Union, write to us before booking: eligibility depends on the issuing country and on our insurance cover

We check every request before confirming it. We may decline a booking: if we do, we refund in full any amount you have paid

4. How to book

You write to us with the car, the dates and the delivery location. We send you a quote setting out the price, the included mileage, the cost of delivery and collection, and the security deposit
The quote is valid for the period stated in the quote itself. Once it expires, the dates are released
The booking is completed when you make the first payment shown in the quote and we confirm in writing. The first payment is part of the rental price, not an additional charge. Until we receive it the dates are not held for you, even if we have discussed them
The balance is due at least 7 days before delivery. If you book less than 7 days before delivery, the full price is paid when you book
Before delivery we ask you for a copy of your driving licence and identity document

5. Cancellation, changes, no-show

If you cancel. We charge a percentage of the rental price stated in the quote, depending on how much notice you give before the delivery date:

30 days or more before: 30%;
29 to 14 days before: 40%;
13 to 7 days before: 50%;
6 to 3 days before: 70%;
less than 3 days before, or a no-show at delivery: 100%

Notice is counted from the day we receive your cancellation, by email or WhatsApp. The charge is deducted from the amounts already paid and any excess is refunded to you; if the amounts paid do not cover it, the difference remains payable. Delivery and collection that have not taken place are not charged

If we cancel. If we cannot carry out the rental — breakdown, damage, force majeure or any other reason — we will offer you another car or alternative dates. If no solution works for you, we refund in full every amount you have paid. Beyond this we are not liable for indirect losses such as travel, accommodation or arrangements made around the rental

On certain dates in very high demand — in particular 31 December and 1 January — we may set out different cancellation terms in the quote: in that case the terms in the quote prevail, and we point them out to you before you book

6. Right of withdrawal: why it does not apply

The rental of motor vehicles for a specific date or period is excluded from the fourteen-day right of withdrawal that applies to distance contracts, under art. 59, paragraph 1, letter n) of the Italian Consumer Code (Legislative Decree 206/2005)

This is why, if you cancel, the terms in point 5 apply: they are part of the contract

7. Price, mileage, fuel

The rental price is the one in the accepted quote. It does not include delivery and collection, which are never included and are always quoted separately according to distance. Collecting and returning the car at our premises in Parma is free of charge
The included mileage is stated in the quote — normally 150 km per day. Additional kilometres are charged at the rate stated in the quote and in the rental agreement
Fuel is not included. The car is handed over to you with a fuel level recorded in the rental agreement and must be returned at the same level. Otherwise we charge the missing fuel plus the service cost stated in the rental agreement
Filling up with the wrong fuel means you bear the full cost of the intervention, of towing and of the vehicle being off the road

8. Delivery and return

The date, time and place of delivery and return are those set out in the rental agreement. We ask you to keep to them
At delivery and at return we carry out a photographic and video inspection of the car together, inside and out, and record its condition and mileage
Returning the car late means the charge stated in the rental agreement and, if it has made a subsequent rental impossible, compensation for the resulting loss
The car must be returned reasonably clean. Excessive dirt, smoke odour, animal traces or stains requiring specialist treatment will be charged as deep cleaning
Keys, documents and on-board equipment must be returned with the car. Losing a key means you bear the full cost of replacement and reprogramming

9. Security deposit

Before delivery we ask you for a security deposit, the amount of which is stated in the quote and in the rental agreement and varies according to the car

The security deposit may be paid by bank transfer made by the driver and credited before delivery
The security deposit is released after the car is returned and inspected
We may deduct from the security deposit any amounts due for the insurance excess, fuel, additional kilometres, deep cleaning, late return, penalties and any other amount provided for in the rental agreement, giving you a written account of it

10. How you must use the car

You must use the car with the due care this type of vehicle requires, in compliance with the Italian Highway Code and the manufacturer's instructions. In particular, it is prohibited to:

let it be driven by anyone not named in the rental agreement, on any basis;
use it on a circuit, on a track, in a race, in timed runs, track days, performance driving courses or similar events, including non-competitive ones;
drive under the influence of alcohol, narcotics or medicines that impair the ability to drive;
sub-rent it, assign it, let third parties use it, or use it to carry passengers or goods for payment;
use it to tow or push other vehicles, or to carry improper loads, animals without prior agreement, flammable substances or dangerous goods;
drive on unsurfaced roads, on areas not open to traffic, or on routes unsuitable for the car;
take it outside Italy without our prior written authorisation;
smoke on board;
apply stickers, films, lettering or modifications of any kind, including removable ones;
use it for unlawful purposes or in breach of the terms of the insurance policy

Breaching these prohibitions voids the insurance cover: in that case you are liable in full for the damage to the car and for loss of use, without the limit of the excess. It also entitles us to terminate the rental agreement and to take immediate repossession of the car, with no refund of the remaining period

11. Damage, theft, insurance excess

The car is covered by compulsory third-party liability insurance. Any further cover, the limits and the amount of the excess payable by you are set out in the quote and in the rental agreement
In the event of damage you are liable up to the amount of the excess, for each incident — except in the cases in point 10, where you are liable in full
In the event of an accident, theft, vandalism or fire you must: make yourself safe, notify us immediately, complete the European Accident Statement (CAI form) and always report the matter to the authorities, giving us a copy. A missing or late report may void the cover, in which case the cost remains payable by you
We do not recognise agreements you reach with third parties in our absence
In addition to the damage, and within the limits set out in the rental agreement, you remain liable for loss of use for the days the car cannot be rented

12. Breakdown and assistance

If the car breaks down or a warning light comes on, stop and call us before going any further. Do not have repairs carried out by garages we have not authorised: we do not reimburse work that has not been agreed. Breakdowns due to normal wear are ours to bear; those attributable to use not in accordance with these terms are yours

13. Fines, limited traffic zones, tolls

You are liable for all administrative fines, unauthorised entries into limited traffic zones (ZTL), tolls, parking charges and any other charge arising from the use of the car during the rental period, even where they are notified to us months after the car is returned
As owner or keeper of the vehicle we are required by law to communicate your identifying details and those of your driving licence to the authorities, under art. 126-bis of the Italian Highway Code
For each penalty notice we handle we apply the administration fee stated in the rental agreement, separate from the amount of the fine itself

14. Liability

We are not liable for items left in the car, nor for indirect losses such as missed appointments, travel, accommodation or arrangements made around the rental. Nothing in these terms limits or excludes our liability where the law does not allow it, in particular for wilful misconduct or gross negligence and for personal injury

15. Personal data

We process your data in accordance with our privacy notice. For rentals that actually go ahead we also process the details of your driving licence, identity document and means of payment, in order to perform the contract, to meet legal obligations — including communications to the authorities — and to handle claims

16. Changes to these terms

We may update these terms. The version that applies to your rental is the one in force at the moment you accepted the quote, which we record by number and date in the rental agreement and of which we keep a copy. A later update does not change a booking already confirmed

17. Governing law and disputes

The contract is governed by Italian law

If anything goes wrong, write to us at info@ventirent.com: we always try to sort things out before going anywhere else

If you are a consumer, the courts of the place where you reside or have elected domicile have jurisdiction, and you may use the European Online Dispute Resolution platform. If the rental is entered into in the course of a business or profession, the courts of Parma have exclusive jurisdiction

18. Clauses requiring specific approval

Some of these clauses require your specific approval in writing in order to be effective, under arts. 1341 and 1342 of the Italian Civil Code. They are referred to and listed in the rental agreement you sign at handover, with a separate signature

VentiRent S.r.l. · Rental terms and conditions, version 1.1.
Document updated on 12 September 2026

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